Do you ship worldwide, if yes what is the cost and what is the delivery time?
We ship to the following countries: Malaysia (East and West parts), Singapore, Thailand, Indonesia, Vietnam, Philippines, Hong Kong, Australia, and New Zealand. For more information on rates, please click shipping rates.
Will my parcel be charged customs and import charges?
Normally all customs or import duties are charged once the parcel reaches its destination country. You might be charged additional fees for handling and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel, this policy also applies to wholesale customers. POIZ ACTIVEWEAR has no control over these charges as we have no knowledge of customs policies and import duties in other countries. It would be advised to contact your local customs office for current charges before you place your order.
Where is my order shipped from?
Our shipping warehouse is located in Malaysia.
What is your return policy?
If for any reason you are not satisfied with the purchase (ordered the wrong size, colour, or style) you can return or exchange the products within 14 days. For more information, please click here.
How soon will I get my refund?
If for any reason you are not satisfied with the purchase (ordered wrong size, colour or style) you can return or exchange the products within 14 days. For more information, please click here.
I'm not sure what size is right for me.
We have a detailed size guide available. For more information, please click here.
Can I get any discounts?
Yes you certainly can. If you sign up with POIZ ACTIVEWEAR you will receive 10% off your first purchase.
Also if you want to continue getting future discounts visit our Instagram page. Follow our page, take a photo in our clothes, and use the hashtags #poizactivewear and #girlswithpoiz on your profile and share with your friends. We will definitely repay you for your greatly appreciated support by sending you a private message on your Instagram account with our promo code for you to use on your next purchase.
Do you offer wholesale?
Yes, we do. For more information on wholesale policy, please click here.
Where should I send my return?
For more information on the return policy, please click here.
What should I do if my package hasn't arrived?
All orders contain a global tracking number that will notify you via email or via the respected postal service's app. As the parcel gets scanned through each point of its journey to its final destination you too will be informed of its whereabouts. Please note if you don’t see a scan yet, your parcel will still be in transit. To receive your order, your signature is usually required. However, if you are not at home when your parcel arrives, it will safely be delivered to an access point for your collection. Kindly contact your local service, providing them with your tracking number so that they can assist you further.
Can I change or cancel my order?
We have improved our shipping and all orders are processed within 30 min of placing an order, so unfortunately we are unable to amend orders once they have been placed.
I have unfortunately entered the wrong shipping address.
As it is the customer's responsibility to enter the correct shipping address at the checkout, it is advised to check all information before proceeding with the final purchase. Due to this, we are unable to guarantee or divert the order once it has been processed and cannot compensate unless it has been returned to us. For more information, please click here.